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Help Desk Management
Help Desk Ticket System Software 2024
TimeTrax Help Desk Management System:
Employees can raise service requests to departments & rate against completed requests. Help-Desk can also be used for managing customer complaints/service requests, offering ratings against tickets.
Help Desk Management Benefits & Features:
- Customers & projects can be created.
- Project employee mapping & project customer mapping.
- Helpdesk ticket submission & response on Helpdesk ticket.
- Complaint status & nature can be created and checked.
- Email notifications on ticket submission to the submitter/support team.
- Email notifications to submitter/support team on response entry from submitter/support team.
- Email notifications to submitter/support team on response entry from submitter/support team.
- The list of requests/complaints/tickets can be checked through date range, customers/projects, status, nature, etc. with ratings, remarks, response/resolution time, etc.
Help Desk Management Workflow:
Why Choose TimeTrax?
Our Awards &
Achievements
Did you know? TimeTrax has over 1800 Successful Implementations!
Both big and small companies, are growing their business with
our cutting-edge solution.
